Refund Policy

This Refund Policy applies to paid orders placed through Comply.bd between buyers and Agents. It works together with our Terms of Service.

1. General

Refunds depend on order status, delivery of the service, and whether the issue is covered below. We aim to resolve disputes fairly and quickly.

2. Before work starts

If an Agent has not materially started the scoped work and you cancel in good faith, you may receive a full or partial refund of amounts not yet earned by the Agent, minus any non-refundable platform or payment processing fees stated at checkout.

3. After work has started

Once deliverables or milestones are in progress, refunds are proportional to incomplete work or, if the service was not delivered as described, at our discretion after review. Evidence (messages, files, timelines) may be requested.

4. Non-delivery or major defect

If the Agent fails to deliver within the agreed scope and timeline without valid reason, you may qualify for a full or partial refund. “Major defect” means a clear failure to meet the listing’s stated deliverables, not subjective dissatisfaction with stylistic choices unless the listing promised otherwise.

5. Chargebacks

Please contact us and the Agent through the platform before initiating a card chargeback. Abuse of chargebacks may lead to account suspension.

6. How to request

Use in-app order tools or email support@comply.bd with your order ID. We typically respond within several business days.

7. Changes

We may update this policy. The date at the top of the page will change when we do.